FAQ

Q: What are Ankara Fabrics?

A: Ankara fabrics are a type of African wax print fabric that are typically made from 100% cotton. They are popularly known for their bold and colourful patterns, and commonly used in African fashion. They are also used by fashion enthusiasts around the world, for their vibrant aesthetics and cultural significance.

Q: How can I track my order?

A: After your order has been placed, you will receive an email confirming your order. Once order has been dispatched, you will receive another email with the tracking details where you will be able to track your order until it is delivered.

Q: .How can I change or cancel my order?

A: Once an order has shipped, we will not be able to make any amendments. If you need to change or cancel an order, as soon as the order has been placed, please contact us immediately at info@latreexclusive.com.

Q: Do you accept returns?

A: Yes, damaged or defective products may be returned to our store within 14 days of delivery in an approved and sealable condition as the original packaging.

Q: How long does the return process take?

A: After we have received your return, please allow 5-10 working days for it to be processed.

Q: How long does the shipping time take?

A: Shipping times vary depending on the shipping destination. After dispatching, our estimated shipping time is between 4-8 business days.

Q: If the item I want is out of stock, when will it be restocked?

A: Most of our products are produced in very limited quantities so as to maintain their exclusivity. Please subscribe to our mailing list on our website to be the first one to know when we launch new collections so you don’t miss out.

Q: Who do I contact for press enquiries?

A: Please email info@latreexclusive.com for all press enquiries.